Refund policy

At Julies Closet, we do our absolute best to keep our customers happy and feeling great in their new gear. However, we understand that sometimes a piece might not be quite right for you. Here is everything you need to know about our return process.

Conditions for Returns

Physical Receipt: You can only register a return once you have physically received the item.
Return Costs: All return shipping costs are the responsibility of the customer. This includes international shipping rates and any potential customs fees.
Original State: Items must be unused, unwashed, undamaged, and in their original condition with all tags and labels still attached.
Trying on vs. Wearing: Trying an item on for fit is perfectly fine, but actually wearing the garment is not allowed if you intend to return it.
Bulk Ordering: We do not allow "bracketing" (ordering multiple sizes of the same item with the intent to return the ones that don't fit).

The Return Process

Notification: Flick us an email at info@julies-closet.com within 30 days of receiving your item to register your return.
Return Address: We will provide you with the return address of our supplier (located in China).
Shipping: You must send the item back at your own expense. We highy recommend using a shipping method with Track & Trace, as we can't help you if the parcel goes missing in the mail.
Customs: Any customs duties or additional shipping fees are to be covered by the customer.

Refunds

Once the item has been received at the return address and we’ve confirmed it’s in tip-top shape, we will process your refund. The purchase amount will be credited back to your original payment method within 14 days.

Responsibility & Liability

Lost Parcels: We aren't responsible for lost packages if the tracking info shows the item was delivered to the address you provided.
Address Errors: Providing the correct address is the customer's responsibility. If you’ve made a mistake, please let us know within 24 hours of placing your order so we can try to fix it before it ships.